Exp: 0 – 1 Year
Please find below the Job Description below:
Title: Customer Success Engineer/ Customer Support Engineer/ Client Support Technician/ Technical Account Manager.
We are seeking a dynamic and customer-focused Specialist to join our team. In this role, you will be responsible for providing top-notch technical support while fostering strong customer relationships. You will act as a key liaison between the customer and the technical team, ensuring seamless communication and resolution of technical issues while also promoting customer satisfaction and success.
Qualifications:
Any professional degree viz. B.E./ B.Tech / MBA/ MCA.
Preferences:
Technical certifications or experience with Cloud Computing Services and relevant.
- Previous experience in a customer success or account management role.
Skills:
- Proven experience in customer support or technical support, preferably in a customer-facing role.
- Good understanding of technical troubleshooting processes, SDLC.
- Exceptional communication skills, with the ability to explain complex technical concepts to non-technical audiences.
- Strong problem-solving skills and attention to detail.
- Empathy and customer-first mentality with the ability to manage difficult situations professionally.
- Ability to work independently, prioritize tasks, and manage time effectively.
- Experience with Project Management and ticketing systems tools.
- Familiarity with customer engagement practices, including relationship-building and customer retention strategies.
Role/ Activities:
- Serve as the First point of contact for customers, maintaining strong relationships through regular check-ins and follow-ups, thereby liasing between Internal Technical team & Customer
- Understand customers’ goals and challenges, and offer tailored solutions that drive customer satisfaction and long-term success.
📩 Please share your references to Talent@motivitylabs.com / referrals@motivitylabs.com
